Customer information
Payment policy
1. Checkout does not take payment
Glamour and Grace by Rach LLC sells blouses and earrings. Blouse sizes run XS through XL. Earring pairs are offered as a standard selection unless a product page says otherwise. The checkout form collects an order request. It does not charge a card, and it does not store a card number. Do not type a card number, a bank password or a security code into any form or email on this site.
2. The sequence
- You choose blouses and earrings and send the request with your contact details and, if the goods are to be delivered, a US address.
- We review availability, fit or specification notes, and delivery.
- We email the confirmed items, the price in US dollars, the delivery charge and how to pay.
- The order is accepted when you pay as those instructions describe, and we then fulfill it.
Until that confirmation is sent and you pay, either of us may stop. A catalogue price can change, and an item can be unavailable.
3. Prices and currency
Prices are shown in US dollars. A price on a product page is a catalogue price. The price you owe is the one in the confirmation, including any delivery charge we stated there. If we spot an obvious pricing error before you pay, we will correct it and ask you to confirm again. We will not quietly collect a higher amount.
A blouse size is not a body measurement. Ask for the garment measurements you need. Earrings are a finishing detail, not a medical or piercing product. Check the fastening and your own sensitivity before you wear a pair out.
4. How payment is made
Payment instructions arrive by email after review. Follow only the instructions in that message from [email protected]. We will never ask you to pay by sending gift cards, cryptocurrency, or a code to a number you do not already have for this store.
If a payment method fails or is recalled, we may pause fulfillment until the funds are settled. Title to the goods stays with us until we have received the amount in the confirmation.
5. Cancellation
You may cancel a request any time before you pay, by email. After you pay, cancellation depends on whether the goods have been handed to a carrier or, for made-to-measure work, whether cutting or finishing has started. If work you asked for has already started, the charge for that work is not refundable. We will say so before we begin when the goods are cut or finished to your measurements.
6. What we ask you not to send
- Card numbers, CVV codes, bank logins or photographs of a card.
- Government identity numbers, unless a carrier or a legal duty later requires them, which we would ask for separately and only if needed.
- Someone else’s payment details.
7. Questions about a charge
Quote the order reference and the amount in the confirmation. We will reconcile it against the request. We do not take payment on the website itself.
Write to [email protected] or call +1(720) 242-9162. Glamour and Grace by Rach LLC, 908 Nob Hill Road, Suite 1B Evergreen Colorado CO 80439 US. Company number 20238290099.